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Support

How can I help?

Most answers are already in the docs. If yours isn’t, open a ticket from your account. Replies come Monday to Friday, usually within 12 to 48 hours.

  • Search the docs

    Every panel and every setting, explained step by step.

    Read the docs

  • License and account

    Your license key, the sites using it, downloads and updates.

    Go to my account

  • Open a ticket

    John Diaz

    John Diaz

    Founder of Fancy Animations

    From your account, where you can follow every answer. No account yet? Write to john@fancybricks.co.

    Open a ticket

Questions

Common questions

  • How do I activate my license?

    Paste your key in the plugin settings and click Activate. You’ll find the key in your account.

  • How do I move the license to another site?

    Click Remove license in the plugin settings on the old site, then activate the key on the new one.

  • Does a staging site use an activation?

    Not when its WordPress is set to local or staging, or it runs on .local, .test or localhost. A subdomain like staging.yoursite.com counts unless its WordPress is set to staging.

  • How do I get updates?

    From the Updates screen in WordPress, like any other plugin, or download the latest version from your account. Every license gets every update for life.

  • What does support cover?

    Installing and using the plugin and the templates. Custom work for one project isn’t included, and neither are problems that come from another theme, plugin or host.

  • I’m not a customer yet. Where do I ask?

    Write to john@fancybricks.co. Tickets are opened from your account, so they’re for customers.

  • Can I get a refund?

    Yes, within 14 days of buying. Ask from a ticket in your account; the details are in the refund policy.

Have an idea for the plugin?

Send ideas and template requests in a ticket. The ones I plan go on the public roadmap, next to what I’m building now.

Open the roadmap